Privacy Policy

Welcome to Kerala Tiffin (a proud culinary venture by Urban Barrow Pvt Ltd). We know that legal pages can be boring and hard to understand, so we have written our Privacy Policy in simple, plain English. We respect your privacy and want you to know exactly how we handle your data when you order our authentic Kerala delicacies.

1. What Information Do We Collect?

When you use our website or order food, we only collect what is absolutely necessary:

• Who you are: Your name, phone number, email address, and delivery address.
• What you eat: Your order history, so we can suggest your favorite Appam or Biryani next time and help you re-order quickly.
• Payment details: If you pay online, our secure payment partners process it safely. We never save your credit card, debit card, or UPI PIN on our servers.
• Device info: Basic details like your browser type or IP address, just to keep our website running smoothly and securely.

2. Why Do We Need This Information?

We use your details simply to give you a better and faster food experience:

• To cook and deliver your food to the correct location on time.
• To call or message you if our delivery rider cannot find your address.
• To send you an order receipt and delivery tracking updates.
• To occasionally send you special offers or festival discounts (you can easily tell us to stop if you don't want them).

3. Do We Share Your Data With Strangers?

No. We never sell, rent, or trade your personal data. We only share your details with the trusted partners who help us serve you:

• Delivery Partners: Companies like Swiggy, Zomato, or our own internal riders need your phone number and address to drop off the food.
• Payment Gateways: Safe, trusted banks and services to securely process your payment.
• The Law: If the government, courts, or police ask for it legally, we have to comply to keep everyone safe.

4. How Do We Keep Your Details Safe?

We treat your data like our secret spice recipes—very carefully! We use secure locks (like SSL encryption) on our website so that hackers cannot steal your information while you type it in. However, please remember that no website on the internet is 100% hacker-proof, but we try our absolute best to protect you.

5. How Long Do We Keep Your Data? (Data Retention)

We only keep your name, number, and order history as long as you have an active account with us, or as long as the law requires us to keep tax and billing records. Once it's no longer needed, we safely delete or hide it.

6. Cookies (The digital ones, not the baked ones)

We use small digital files called "cookies" in your browser. These do not harm your phone or computer. They just help our website remember you—for example, keeping your account logged in, saving your cart items, or remembering if you prefer Dark Mode over Light Mode.

7. Children's Privacy

Our website is made for adults who can legally order and pay for food. We do not intentionally collect data from children under the age of 18. If you are a parent and find out your child gave us their details without your permission, please contact us, and we will delete it immediately.

8. Your Rights & Choices

You are the boss of your own data. You have the right to:

• Ask us to show you what information we have saved about you.
• Correct your phone number or delivery address if it has changed.
• Ask us to completely delete your account and history from our systems.
• Unsubscribe from our marketing emails by clicking the "unsubscribe" link at the bottom of the email.

9. Grievance & Contact Information

If you are unhappy about how we handle your data, or if you just have a question about this policy, please contact our Support Team or Grievance Officer directly. We promise to listen and help!